The stamps I earned have disappeared.
Acquired stamps may disappear due to device settings or other apps.。
スタンプが消える原因
The acquired stamps will be saved on the participant's device until they apply for the benefit.。そのため端末の設定や他のアプリの影響で「獲得したスタンプが消える」場合がございます。
Below are the main reasons why stamps disappear.。
- not connected to the internet。or have data restrictions。
- Accessing in incognito/private mode。
- SNS (facebook、instagram) or a browser within a news app.。
- Old model (supports smartphones released within 3 years)
- You have installed apps that affect your browser, such as security software.。
- Browser cookies and browsing history、Cleared cache etc.。
- Cookie acceptance is turned off。