The stamps I earned have disappeared.
端末の設定や他のアプリの影響で「獲得したスタンプが消える」場合がございます。
Reasons why stamps disappear
The acquired stamps will be saved on the participant's device until they apply for the benefit.。Therefore, the acquired stamps may disappear due to the device settings or other apps.。
Below are the main reasons why stamps disappear.。
- not connected to the internet。or have data restrictions。
- Accessing in incognito/private mode。
- SNS（facebook、instagram）やニュースアプリ内のブラウザからアクセスしている。
- 機種が古い（発売から3年以内のスマートフォンをサポート）
- You have installed apps that affect your browser, such as security software.。
- Browser cookies and browsing history、Cleared cache etc.。
- Cookie acceptance is turned off。